Category Specialist

Category Specialist

£20,800 plus up to an extra £6000 per annum bonus – OTE £26,800

We are currently recruiting a talented and results driven Category Specialist to join our busy contact centre team. Working just Mon-Fri, with no weekends.

Key Responsibilities:

  • To drive profitable sales growth by managing inbound and outbound contacts with our customers to promote Brakes products and services within specific categories
  • Add value to every customer contact, by proactively identifying, negotiating, and converting share of wallet opportunities
  • Meet and exceed revenue and margin targets as well as delivering high productivity in line with key performance metrics
  • Work collaboratively with the Category Team to fully utilise our product range and supplier base to realise opportunities
  • Maintain a detailed knowledge of key suppliers and competitor strategies and activities
  • Have expert knowledge of category range, recent trends, product availability and proactively support to reduce stock at risk
  • Share insights and recommendations from customers with the Category Team where gaps in our product range are identified
  • Utilise monthly promotions, seasonal sales activities, and marketing material to maximise category growth
  • Work in collaboration with Field Sales colleagues to nurture and retain customers and category spend
  • Build loyalty and lifetime value by proactively contacting customers to minimise churn and collate insights to inform category development
  • Reactivate customers where spend in specific categories has been lost to competitors
  • Always deliver exceptional customer service, drawing on all available resources
  • Capture accurate information on system and supporting tools (SAP, CRM)
  • To assist in the achievement of departmental KPIs
  • To meet and exceed quality targets in line with the Quality Framework
  • Maintaining knowledge of category and product range and developments
  • Develop knowledge of trends in market aligned to category focus

What you’ll get:

  • A competitive salary
  • Huge discount on all sorts of lovely food and award-winning products
  • Generous holiday allowance, with option to purchase more
  • Recognition awards and Incentives
  • Pension
  • Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
  • And much more….


Required skills and competencies:

  • Outstanding phone-based selling skills (both cold calling and prospect development) with the ability to build rapport with ease
  • Previous sales experience within foodservice or a real ‘foodie’ who can relate to customers’ needs
  • An ability to pro-actively manage a broad pipeline of work
  • Able to work on your own initiative and as part of a team
  • Tenacious, resilient and confident person with strong negotiation skills
  • Professional, credible and comfortable building strong, working relationships with key stakeholders around the business and within customer accounts
  • Motivated by results, with a proven track record of meeting/beating targets you must thrive on a challenge and have a determination to succeed
  • Excellent literacy and communication skills – phone and email
  • Previous experience in a structured sales or telesales environment preferred
  • Results orientated, successfully delivering against targets in a competitive marketplace
  • Proven ability to work in a KPI focused, target driven environment

There’s a lot on offer, so what are you waiting for?

Bring your whole self to work. #BelongAtBrakes

At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it.

All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

FEED YOUR AMBITION. DELIVER YOUR FUTURE