Collector-Credit & Collections

Hybrid- Quedgeley
Salary up to £24K + Fantastic benefits (subject to skills and experiences)

Kohler Co is a US privately owned diverse business specialising in the production of quality kitchens and bathrooms, engines and hospitality. Some of the finance functions supporting the companies in Europe, Middle East and Africa (EMEA) are performed in EMEA Corporate Services based in Gloucester. Those functions include Accounting, Reporting, Accounts payable and receivable, Treasury and Credit control, as well as Indirect Purchasing, HR and IT.

This is a position is for a French speaking Collector-Credit & Collections to work in the EMEA Credit team department based in Quedgeley 2-3 days per week.

Reporting to the Credit Control Manager EMEA operations in Quedgeley you will be responsible for the on-time collections, monitor credit limit capacity and build both internal and external customer relationships for EMEA Kohler businesses.


Responsibilities:

  • Day to day management of Kohler’s EMEA trade customers.
  • Initial contact and escalation point for collection issues.
  • Review blocked orders and escalate where necessary with recommendations to Credit Supervisor/Manager to ensure a high level of service.
  • Managing service levels to each business linked to agreed SLA’s.
  • Customer visits with Sales Account Managers to build relationships, understand business strategy and any processes issues impacting customer experience.
  • Reconciliation of key accounts
  • Escalate unresolved disputes as appropriate
  • Identify and code disputes; raise with Business Unit(s) and follow up with Business on a regular basis
  • Escalate unresolved disputes as appropriate
  • Review accounts after posting and identify outstanding items for which we have no known queries, request payment or query information from customers by phone or email as appropriate
  • Review accounts daily to identify credit notes issued, add notes to invoices or debit notes to which they relate
  • Pro-actively manage larger accounts falling due (preventive dunning)
  • Liaise with Masterdata maintenance department and businesses to ensure integrity of customer data
  • Maintain regular contact with Sales, Credit and Finance Staff of Kohler SSC and Kohler businesses managed in EMEA.

Skills/Requirements

-At least 1 year’ experience in a credit role

  • Fluent in both written and spoken French and English
  • Excellent communication skills
  • Able to work on own initiative
  • High level of professionalism

#LI-Hybrid

Why Work at Kohler?

Kohler’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, bonus, health plan, pension and more!

About Us

At Kohler EMEA Corporate Services we support Kohler businesses in our region, we have an excellent team of dedicated associates focused on delivering exceptional customer service and ensuring every interaction is a genuine, positive and rewarding experience for both our internal and external customers. We represent the Corporate Functions found in Kohler, Wisconsin here in the EMEA region – Finance, Tax, IT, Internal Audit, Procurement, Environment Health & Safety, Quality & Continuous Improvement, & HR. We all pride ourselves on adding value to the Kohler businesses we support in the region and work closely with our Kohler Corporate colleagues in Wisconsin on global initiatives and projects.

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.