Credit Controller

Our journey:
At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

Who you’ll work with:
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

Your part in our journey

This is a great opportunity to join the Customer Operations team to work in collections for our industrial, commercial, small and micro business customers.

Reporting into the Credit and Collections Manager, the role requires tenacity and resilience and the desire to take ownership of issues to see them through to conclusion.

The role supports our business’ aim to improve our bad debt exposure as well as our operational efficiency and cost to serve.

You will get the opportunity to work as part of a team to achieve collection targets and to put forward ideas and suggestions to address operational ideas and improve processes.

Your part in the team

Your main activities will be:
Making outbound / inbound contact with customers via a number of communication channels

Performing account, billing and payment reviews with a view to collect or corrective activity

Resolving queries, ensuring they are managed efficiently within SLA’s to obtain payment from a customer

Working with customers to reduce debt in a timely manner to meet agreed targets.

Identifying root cause and business improvement drivers

Liaising with other business areas for resolution and collections support

Mitigating Shell Energy UK credit risk and take necessary escalation action as appropriate.

What you’ll need to help you make the best of the role

Have experience of B2B debt collection techniques

Have commercial Utility (Gas/Electricity) experience (desirable)

Good attention to detail and problem solving skills

Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account

The ability to make decisions and cope well under pressure

Self-motivated and can work unsupervised

Experience of managing high volume collections.

Excellent negotiation and communication skills

What’s in it for you


Life Assurance 4 x salary
Salary Exchange Pension scheme
Flexible / Hybrid working
Hybrid working where appropriate
Company maternity /adoption pay – 26 weeks full pay, followed by 13 weeks’ statutory pay for eligible employees.
Two weeks’ full paternity pay
Development opportunities
Training and coaching
Development portal to access development material and share experiences
Mentoring scheme
Apprenticeship schemes


25 days holiday plus Bank Holidays (increases to 26 days after two years’ service) + Holiday purchase scheme
Exclusive Retail Discounts (from nearly 900 retailers)
Arriva bus discount
Quarterly team Socials
Staff Tariffs
Company wide bonus scheme


BUPA Private Healthcare and Cash Plan
Access to our Wellbeing hub
Charity events to support our charity partner, including a paid day off each year to volunteer


Modern, vibrant offices
Located in the heart of Milton Keynes /Coventry
Smart/casual dress