Customer Service Agent

Customer Service Agent

Location Scottish Power House, 320 St Vincent Street, Glasgow, G2 5AD or SP Energy Networks, Lister Drive, L13 7HJ

£21591-£26989 per annum

Permanent, open to talk flexible working

Help us create a better future, quicker
In this role you’ll provide administrative support in all activities associated with the Customer Connection/ Disconnection, Acceptance and Payment process.

What you’ll be doing
Day to day you’ll contribution as an effective and efficient member of the Connections Services department by providing administration support within all areas of the business. Ensuring all relevant IT systems/management reporting are accurately and timeously updated in accordance with the performance management goals. We will look for you to provide excellent customer service to both the internal and external customers and actively promote customer service standards within area of responsibility, responding appropriately to our departmental needs or issues and ensuring quality standards are maintained in all activities performed.

What you’ll bring
We are looking for candidates who are enthusiastic, flexible, and self-motivated to deal with any challenges faced, ensuring objectives are delivered without compromising on quality or customer service. With prior experience as a customer service advisor, you have excellent customer service experience for both key internal and external stakeholders.

You’ll be confident in using a variety of office packages, and good organisation, and time management. Being an effective communicator, you should have a strong customer focus and excellent communication skills with individuals at all levels. With a strong customer focus you can deliver an fantastic service, are performance driven, committed to team working and have the ability to deliver objectives without compromising on safety, quality or customer service.

What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

  • 36 days annual leave
  • Holiday purchase – perfect your work/life balance with extra annual leave
  • Share Incentive Plan and Sharesave Scheme
  • Payroll giving and charity matched funding
  • Technology Vouchers – save more and spread the cost of your technology purchases
  • Count us in – pledge to reduce carbon emissions and help fight climate change
  • Electric Vehicle Schemes – to help you transition to green/clean driving
  • Cycle to Work scheme and public transport season ticket loans
  • Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
  • Access to ‘nudge’ financial wellbeing support
  • Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

If/when required, the Company will support the employee with the necessary Immigration requirements.

Job Type: Full-time

Salary: £21,591.00-£26,989.00 per year


  • 8 hour shift

Reference ID: 31368