MP Support Services Officer

This role works within a team that provides advice, guidance and information for MPs, and is also responsible for the publishing of MP data and claims. The role needs to understand MPs’ requirements, ensuring they are met in a timely, efficient and effective manner, meeting business KPIs and targets. This is achieved through working with colleagues across IPSA and maintaining a full knowledge of all the relevant processes, systems and data to deliver a quality service. The role is the frontline for IPSA, and the first point of contact for MPs and their staff. The guidance and advice is provided through face-to-face meetings, email exchange and phone contact.
Responsibilities Increase and ensure compliance with the MPs’ Scheme of Business Costs and Expenses (the ‘Scheme’) through establishing and maintaining positive, constructive relationships with each MP for whom you are responsible, and the use of financial and data management techniques.

Ensure that MPs and their staff are fully aware and understand the requirements of the Scheme, processes and systems in place to support MPs in their parliamentary functions through providing high-quality customer service answering questions and providing guidance over the phone in addition to training on the scheme and IPSA’s systems on a one-to-one or group basis.

Pro-actively support MPs and their staff by maintaining an overview of their current financial situation in order to be able to provide accurate, useful and timely advice, guidance and information regarding the eligibility of their expenditure, projected financial position and amounts due to be repaid.

What we are looking for:

  • Customer service skills and experience
  • Good attention to detail and the ability to effectively present information to key stakeholders and colleagues across the organisation.
  • Ability to resolve complex queries
  • Financial and numeracy skills

Benefits

Benefits
  • Generous holiday entitlement
  • Season ticket loan
  • Access to learning and development
  • A culture encouraging inclusion and diversity
  • You will be based in central London opposite Covent Garden
  • Civil Service Pension.
  • Flexible working