Revenues Officer WFH

Job Description
An exciting opportunity has arisen within the council tax/resident services department of a West London local authority.This will primarily be a work from home role.

Role purpose:

The aim of the council tax service is to deliver a customer focussed, efficient and professional service responsive to the needs of its residents.

The council tax service is responsible for the billing and recovery of council tax.

As a Billing and Admin officer you will be expected to deal with all aspects of council tax billing and collection from obtaining correct information regarding liability, dealing with routine enquiries to very complex ones, you will be expected to interrogate and update systems, to explain any changes made with clarity and confidence to residents by e-mail, by letter or over the phone.

The post holder will be expected to maintain an up-to-date knowledge of council tax legislation and progression through the grades will be dependent on the post holder demonstrating the required competencies at each grade.

Experience of Academy/Enterprise/Northgate is desireable for this position

3. EXPERIENCE –

ESSENTIAL

DESIRABLE

Experience of assessing more complex council tax enquiries


Relevant experience of successfully working in a front-line service dealing with customers face to face and on the telephone.


Experience of working to deadlines and achieving targets at service, team and personal level.


Recent experience of using service specific ICT


Experience of interpreting council tax legislation


Experience of updating Council Tax records to ensure correct Council Tax support is paid at all times, this includes identifying eligibility to discounts and exemptions


Experience of setting up in year arrangements and or taking payments, and setting up direct debits to maximise collection